General terms and conditions

scope

1. These terms and conditions apply to contracts for the rental of hotel rooms
accommodation and all other services and supplies provided to the customer.

The term “hotel accommodation contract” includes and replaces the following terms: accommodation, guest accommodation
Acceptance, hotel, hotel room contract.

2. The sub-letting or re-letting of the rooms provided and their use to other than
Accommodation purposes require the prior consent of the hotel in writing, where § 540
Paragraph 1 sentence 2 BGB is waived.

3. The customer's general terms and conditions apply only if this is not the case beforehand
was expressly agreed in text form.

4. Customers within the meaning of these terms and conditions are both consumers and entrepreneurs in
Pursuant to §§ 13, 14 BGB.

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Conclusion of contract, partner; statute of limitations

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1. The contract is concluded when the hotel accepts the customer's request. might

the hotel makes a binding offer to the customer, the contract comes through the acceptance of the hotel
offer completed by the customer. The room reservation should be confirmed in text form.

2. Contracting parties are the hotel and the customer. If a third party has ordered for the customer, the
Customer to the hotel together with the third party as joint and severally liable for all obligations
from the hotel accommodation contract, provided that the hotel has a corresponding statement from the third party.
3. All claims made by the customer or third party against the hotel are generally time-barred after 1 year from
the start of the knowledge-based regular limitation period within the meaning of Section 199 (1) BGB.

However, claims for damages against the hotel expire no later than 3 years, depending on knowledge
Ren, regardless of knowledge, no later than 10 years from the breach of duty. This statute of limitations
Tongues do not apply...

— in the case of claims caused by intent or gross negligence on the part of the hotel — including
of its vicarious agents — are based.

— in the event of damage caused by negligence resulting from injury to life, limb or property
Sundness. In the event of property and financial damage caused by negligence, the abbreviated limitation period applies
Deadlines do not apply in the event of a breach of an essential contractual obligation. Significant contractual obligations

are those whose fulfilment shapes the contract and on whom the customer may rely.

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Services, prices, payments, offsetting

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1. The hotel is obliged to keep the rooms booked by the customer ready and the agreed
to provide services.

2. The customer is obliged to provide the room and the
to pay the hotel's applicable or agreed prices for other services. This also applies to services and expenses made by the hotel to third parties initiated by the customer. The agreed prices are
including taxes and local duties applicable at the time of conclusion of the contract. Local taxes imposed by the guest in accordance with the respective local law are not included
are owed by yourself, such as tax. In the event of a change in the statutory sales tax or
the introduction, amendment or abolition of local taxes on the object of service following
Conclusion of the contract, prices will be adjusted accordingly. In the case of contracts with consumers, this only applies if the period between conclusion of contract and performance of the contract exceeds 4 months.

3. The hotel may agree to a subsequent reduction requested by the customer
the number of rooms booked, the services provided by the hotel or the length of the customer's stay
depend on the fact that the price for the rooms or for the other services of
Hotels increased.

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4. Hotel invoices without a due date are payable in full within 10 calendar days of receipt of the invoice. The hotel is entitled to make accrued claims due at any time
to demand immediate and immediate payment. In the event of late payment, the hotel is entitled to charge the applicable statutory default interest of currently 9 percentage points or, in the case of legal transactions involving a consumer, of 5 percentage points above the base interest rate. In addition, in case of default, the hotel may charge a fee of 5€ per reminder
assert. The hotel is left with proof and claim of higher damage
reserved.

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5. The hotel is entitled, upon conclusion of the contract or thereafter, taking into account the legal
rules for package holidays to require an appropriate advance payment or security deposit. The amount of the advance payment and the payment dates can be agreed in text form in the contract.

6. In justified cases, e.g. if the customer defaults on payment or an extension of the contract
Start, is the hotel entitled to make an advance payment or security service even after conclusion of the contract
to demand payment in accordance with paragraph 5 above or an increase in the advance payment or security agreed in the contract up to the full agreed remuneration.

7. The customer can only with an undisputed or legally binding claim against a mandatory
Calculate the hotel's fee.

Withdrawal by the customer (cancellation, cancellation) /failure to use the services of
Hotels (No Show)

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1. Withdrawal by the customer from the contract concluded with the hotel is only possible if a right of withdrawal has been expressly agreed in the contract or in these terms and conditions, if there is another legal right of withdrawal or if the hotel expressly agrees to the cancellation of the contract. The agreement on a right of withdrawal and any consent to a termination of the contract
should each be in text form.

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2. If there is an appointment between the hotel and the customer to cancel the contract free of charge
has been agreed (option), the customer can withdraw from the contract until then, without payment or
trigger claims for damages from the hotel. The customer's right of withdrawal expires if he
does not exercise his right to withdraw from the hotel in writing by the agreed date.

3. If a right of withdrawal has not been agreed or has already expired, there is also no legal right of withdrawal or termination and if the hotel does not agree to a cancellation of the contract, the hotel remains entitled to the agreed remuneration despite failure to use the service. The hotel must offset the income from renting out the rooms to other parties and the expenses saved. If the rooms are not rented out elsewhere, the hotel can lump sum the deduction for saved expenses. In this case, the customer is obliged to pay 90% of the contractually agreed price for accommodation with or without breakfast and for package arrangements with third-party services, 70% for half-board and 60% for full-board arrangements. The customer is free to prove that the claim did not arise or did not arise in the required amount.

4. If the hotel specifically calculates the compensation, the amount of the compensation is maxi-
times the amount of the contractually agreed price for the service to be provided by the hotel, deducting the value of the expenses saved by the hotel and what the hotel acquires through other uses of the hotel services.

5. The above rules on compensation apply mutatis mutandis if the guest
booked rooms or the booked services without notifying this in good time, are not used
Takes (No Show).

6. The hotel is entitled to charge the guest for the agreed remuneration minus the lump sum saved expenses and withhold it from the deposit, provided that this has been made.

Withdrawal by the hotel

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1. If the customer's right of withdrawal free of charge has been agreed in writing within a specific period of time, the hotel is also entitled to withdraw from the contract free of charge during this period if there are inquiries from other customers regarding the contractually booked rooms and the customer does not waive his right to withdraw within 2 weeks upon inquiry from the hotel. If the guest allows this period to lapse idly, the hotel is entitled to cancel.

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2. Is an advance payment or security deposit agreed upon or required in accordance with Section III. 5
Not paid even after expiry of a reasonable period of grace set by the hotel, that is
The hotel is also entitled to withdraw from the contract.

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3. Furthermore, the hotel is entitled to extraordinarily withdraw from the contract for objectively justified reasons
to resign, in particular if...

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— Force majeure or other circumstances for which the hotel is not responsible the fulfilment of the contract
make impossible;

— rooms are culpably booked with misleading or false information or concealment of material facts (e.g. in the person of the customer, ability to pay or the purpose of stay);

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— the hotel has reasonable cause to believe that the use of the hotel service
the smooth operation, safety or public image of the hotel
may endanger without attributing this to the hotel's sphere of control or organization
is;

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— there is an infringement of I. paragraph 2.

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4. In the event of a justified cancellation by the hotel, the customer is not entitled to compensation.

Special regulation on Section IV & V No. 3 for hotel accommodation contracts due to corona, pandemic situations and force majeure

1. If, due to ordinances, general decrees or administrative acts to combat or prevent the spread of the coronavirus or similar serious reasons of force majeure (external circumstances for which the hotel is not responsible), the hotel in its entirety or in
Sharing is not operated and corresponding services are not used by the guest
can, there is no breach of duty for which the hotel is responsible. This applies regardless of the time
the adoption of the regulation, general decree and administrative act. The hotel is committed
yourself, inform the guest of the start and expected period of validity of such an administrative act. Ordinances and general decrees applicable to the hotel are announced and published by the legislator. In the event that the hotel is prevented from fulfilling its contractual obligations for the above reasons, the hotel is entitled, without compensation,
adjust its hotel offer in accordance with the applicable legal framework, which
may only be rejected for good reason. Is this not possible or reasonable for the hotel, or
Unreasonable for the guest, both parties are entitled to cancel the stay free of charge. Is the
Hotel operation prohibited in its entirety, is the hotel entitled to offer the guest an alternative travel date
to offer. If the parties are unable to agree on an alternative date, both are
Parties are entitled to withdraw from the affected contract free of charge by means of a written declaration.

2. Should the guest be unable to meet the booked travel date due to official (entry) travel bans due to corona or similar global pandemics as defined by the WHO or official quarantine orders due to a pandemic (even when returning from the booked travel destination), the guest may cancel his room free of charge, regardless of the steps in Section IV No. 3 p. 4, provided that the guest has provided proof that it has been provided to the guest It is actually objectively impossible to (a) travel for the above reasons. Only concerns on the part of the guest or official recommendations to refrain from tourist trips do not give rise to a free right of withdrawal.

3. In all other cases, regardless of corona and similar global pandemics, it remains
the provision set out in paragraphs IV and V.

Special provision to Section IV No. 3 p. 4 up to for quota contracts without simultaneous event booking

1. For bookings of quota contracts (10 rooms or more), regardless of the reason for cancellation,
Basically the following:

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In the wording of Section IV No. 3 p. 4, the lump sum expenses are defined as follows:
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The freely cancellable portions of the total volume correspond to the lump sum saved expenses, so that the remaining volume, which is no longer freely cancellable, is charged to the customer.

Free cancellation options customer (share of the agreed total volume)
from 6 people

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100% free of charge up to 30 days before arrival
from 29 up to 22 days before arrival 20%
21 to 15 days before arrival 40%
14 days to 8 days before arrival 60%
7 days to 1 day before arrival 80%
No Show 100%

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The customer is free to prove that the claim is not or is not in the required amount
was created. The hotel is free to prove that a higher claim has arisen.

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2. By way of derogation, Section VI b) No. 1 applies due to corona, pandemic situations and
Force majeure:

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a) In the case of bookings of quota contracts (room bookings of 10 rooms or more)
The above regulations from Section VI a) apply mutatis mutandis.

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b) Should the quota booking be due to a specific event at the hotel location, then
This reason must be specified in the quota agreement itself. Should the event due to which
the room quota is booked (e.g. name of the event specified in the contract)
due to regulatory requirements due to the coronavirus or similar global pandemics after
The WHO definition is canceled, the customer is left with the right to share parts of the books
To cancel a room or cancel it in its entirety at no cost to him. The guest must provide proof. The mere concerns of the respective guest or official recommendations to refrain from tourist trips or major events are not enough as a free reason for refusal. In the event of an officially announced postponement of the event, the hotel is entitled to offer an alternative travel period, which may only be rejected for good reason. If this is not possible or reasonable for the hotel or if the customer refuses for good reason, the customer's cancellation option remains free of charge.

c) In all other cases, regardless of corona and similar global pandemics, there remains
the regulation set out in paragraph VI b) No 1.

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Room delivery, handover and return

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1. The customer is not entitled to the provision of certain rooms, unless this
was expressly agreed.

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2. Booked rooms are available to the customer no earlier than 14:00 on the agreed day of arrival
available. The customer is not entitled to earlier provision.

3. On the agreed day of departure, the rooms will be vacated to the hotel no later than 11.00 a.m.
Add to make. After that, in the event of late vacation of the room, the hotel can
Charge 50% of the currently valid daily logistics price by 18:00 and then 100% after 18:00. Contractual claims of the customer are hereby
not justified. He is free to prove that the hotel has no or a significantly lower
Claim for a usage fee has arisen. In addition, the hotel remains with proof and
We reserve the right to claim higher damages.

Hotel liability

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1. In the event of damage caused, the hotel is liable in the event of intent and gross negligence — including on the part of its vicarious agents — in accordance with the statutory provisions. The same applies in the case of negligent causes
damage resulting from injury to life, limb or health. In the event of negligence
For material and financial damage, the hotel and its vicarious agents are only liable in the event of a breach of an essential contractual obligation, but the amount is limited to that in the case of contract
Conclusion of foreseeable and contract-typical damages; essential contractual obligations are those whose fulfilment shapes the contract and on which the customer may rely. Should faults or deficiencies occur in the hotel's services, the hotel will endeavour to remedy the situation upon becoming aware of or immediately complaining from the customer. The customer is obliged to do what is reasonable to rectify the fault and to keep potential damage to a minimum, and to immediately report any faults or damage to the hotel.

2. In accordance with the statutory provisions of Sections 701 et seq. of the German Civil Code, the hotel is liable to the customer up to a maximum of 3,500€ for items brought in. For money, securities and valuables, 3,500€ is replaced by the amount of 800€. If the guest wishes to bring in money, securities and valuables with a value of more than 800€ or other items with a value of more than 3,500€, this requires a separate storage agreement with the hotel. Storage in a hotel safe is always recommended. The above provision of VII paragraph 1 applies to further liability on the part of the hotel.

3. Insofar as a parking space in a hotel car park is available to the customer — also for a fee
is provided, this does not result in a custody contract. In the event of loss or damage to the hotel property
The hotel is only liable for vehicles and their contents in accordance with Section VII 1.

4. Wake-up calls are carried out by the hotel with great care. Messages, mail and shipments of goods for customers are also handled with great care. The hotel will deliver and store them (in each case at the hotel) and — upon request — send them for a fee. Paragraph 1 above applies accordingly.

Final provisions

1. Amendments or additions to the contract, application acceptance or these general terms and conditions for the hotel accommodation contract should be made in writing. Unilateral changes or additions by the customer are ineffective.

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2. The place of fulfilment and payment is the registered office of the respective hotel.

3. The exclusive place of jurisdiction — including for check and bill of exchange disputes — is Jena in commercial transactions. If a contractual partner meets the requirements of Section 38 paragraph 2 of the Code of Civil Procedure and has no general place of jurisdiction in Germany, the place of jurisdiction is the registered office of the hotel.

4. Only German law applies. The application of UN sales law and conflict of law rules is excluded.

5. Should individual provisions of these general terms and conditions for the hotel accommodation contract be or become void, this shall not affect the effectiveness of the remaining provisions. In all other respects, the legal regulations apply.